Online

Online Banking makes managing your accounts online easier and more convenient.Image of computer screen showing the Online Banking interface

  • Great features -  Transfer to other members, send a secure message through SecureMail, Pay Bills online and set up account alerts to keep a close watch on your accounts and transactions.
  • Easy downloads to Quicken or Excel -  Downloading your information is even easier with a link on the bottom of the summary page.
  • Enhanced interface - With an improved design, top navigation and rollover menus, everything is right at your fingertips.

Don't have Online Banking?
If you are not a current user of Online Banking or you haven't logged in in a while and can't remember your login information, just give us a call at (818) 846-1710 and we'll be happy to help you get setup.

Online Banking FAQs

  • What do I need in order to begin using Online Banking?

    To access your account through Online Banking, you will need the following:

      - Any type of computer that can access the Internet
      - An Internet Service Provider
      - A Web browser. The current and previous two versions of the following browsers are supported: Internet Explorer, Firefox, Chrome, Safari
      - Your Credit Union member number and your Online Banking password

    If you do not have an Online Banking password please call us at (818) 846-1710.

  • Do I need to register to use Online Banking?

    Yes you will need your member number and password to login. If you do not have a password you can call us at (818) 846-1710 or toll-free at (800) 622-3328 and we will assist you in setting up your Online Banking access.

  • Do I need any special software?

    No. You just need the software that you would usually use to access the internet, including a web browser. There are no special Online Banking disks or software required or available.

  • What browser(s) does Online Banking support?

    The Online Banking system will support most browsers, but we recommend you update your browser to have the best experience. The current and previous two versions of the following browsers are supported:

      - Firefox 
      - Chrome
      - Internet Explorer
      - Safari 

  • Can the joint owner on my account use Online Banking?

    Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per Credit Union account, so if you wish your joint account holders to have Online Banking access, you must give them your password.

  • Are there limits on the number of transfers I can make?

    There are no limits on transfers from Burbank City Federal Credit Union checking accounts or lines of credit. However, federal regulations (Reg. D) limit the number of electronic transfers from savings accounts to a maximum of six per month. The maximum of six includes electronic transfers made via other methods, such as ATM.

  • How secure is Online Banking?

    Very secure. Burbank City Federal Credit Union uses state of the art network security to ensure the protection of your account information. Refer to our Security Center for detailed information on steps we take to protect your accounts.

  • Why can't I login?

    You may be locked out. As a security feature, if you unsuccessfully attempt to log in to Online Banking three times, online access will be denied for your account. This is to prevent someone from trying to guess your password. If you are having difficulty logging in, please call the Credit Union at (818) 846-1710 or (800) 622-3328.

  • What if I forget my password?

    You can reset your password by clicking on the "Forgot your password" prompt at the bottom of the Online Banking login box. If you still cannot access Online Banking please call us at  (818) 846-1710 or (800) 622-3328 during business hours and we will assist you.

Your statements are ready when you are.

Image showing an icon of a generic account statementNo need to wait for the mail, your statements are available online for secure and easy download. And you'll be able to view current and past statements.

  • Speed: Faster delivery of statements - no need to wait for the mail.
  • Security: protected electronic delivery - not in your mailbox where they can be stolen.
  • Convenience: Up to seven years of past statements will be available online.

Sign up online

Log into Online Banking and select "eStatements" from the "Account Information" menu at at the top. Complete the required information then choose "Submit." We'll send you an email to confirm we received your enrollment form. Your eStatement service will be set up by the next business day after you enroll. The next month you will receive both an eStatement and a paper statement. The following month, you will only receive an eStatement.

If you are using a screen reader and are having problems using this website, please call (800) 622-3328 during regular business hours for assistance. Regular business hours are Monday - Thursday 9:00 am - 5:00 pm and Friday 8:00 am - 6:00 pm.