The safeguarding of your personal information is of the utmost importance to Burbank City Federal Credit Union. Here you will find up-to-date news, tips and advice on how you can protect yourself from identity theft and financial fraud.
Important Notice for Online Banking and our Website
On December 14th, we disabled an outdated version of encryption technology on our online banking site and our website. If you are running an older browser version, you will not be able to access online banking or our website. Please update your browser to the most current version to ensure continued access to online banking and our website at www.BurbankCity.org.
If you are unable to immediately upgrade your browser, please note that you access your account through our mobile banking app, on telephone banking, at an ATM or by calling us at (818) 846-1710.
Helpful Tips if You are Involved in a Data Breach
The Federal Trade Commission has provided a video that will provide tips on how to report an incident as well as develop a recovery plan after a data breach has occurred. Watch video.
Get Extra Protection with Fraud Alerts
Real-Time Alerts for Your Convenience. Burbank City Federal Credit Union now offers real time fraud alerts. With text alerts, you can help prevent fraudulent transactions from occurring on your credit and debit card(s). Register your cards today.
It's Important to Protect yourself
Technology can help - but not without you. Burbank City has state-of-the-art systems to secure our computer servers and networks, and several additional layers of security to ensure your personal and account information remain safe and secure. However, there are other means by which criminals may try to steal your personal information or get you to part with your money that technology cannot prevent. Read below to get more information.
Layered Multi-Factor Authentication
Stronger protection for your accounts through enhanced security
Online Banking is a convenient and secure way to manager your Burbank City accounts, review transactions, pay your bills and more from your home computer, laptop or mobile device. We've added a new layer of security which means your transactions and accounts are even safer. These changes are in response to recent government regulations that are intended to help prevent identity theft and fraud.
How does it work?
Currently, when you login to online banking you may be asked to answer a challenge question to access your account. With the new layer of security additional questions may be asked or you may be required to enter a unique security code.
Update your information
With the new layer of security it is important that your contact information such as email address and phone number are up-to-date. Having your most current information in online banking will ensure that your online banking sessions run smoothly. You can update your information by logging into online banking and clicking on "Settings" at the top of the screen.
If you have any questions about the enhanced security features please call us at (818) 846-1710.
Criminals create bogus e-mails that lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, account usernames, passwords and social security numbers. http://www.antiphishing.org/
THIS IS IMPORTANT!Burbank City Federal Credit Union will NEVER ask for your member number, password, PIN, social security number or any other confidential information by e-mail. If you receive an e-mail requesting this information, you should delete it immediately.
International lottery scams
Scam operators are using the telephone, direct mail and the Internet to entice U.S. consumers to buy chances in high-stakes foreign lotteries from as far away as Australia and Europe. These lottery solicitations violate U.S. law, which prohibits the cross-border sale or purchase of lottery tickets by phone or mail. http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt022.shtm
ID Theft and old-fashioned stealing
Crooks and criminals will steal wallets and purses; mail, including account and credit card statements, as well as and new checks or tax information. Be sure to guard your checkbook, credit cards and all other personal and financial data.
Burbank City Federal Credit Union does not ask for member numbers, passwords, PINs or social security numbers through any unsolicited e-mail or telephone calls. If you receive any e-mails or phone calls requesting this information, you should be suspicious of it and delete it or hang up immediately.
Get your FREE credit report today
The Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting companies - Equifax, Experian, andTransUnion- to provide you with a free copy of your credit report, at your request, once every 12 months.
Monitor your credit
You can order all three credit file disclosures at once or order one now and others later. Ordering all three at the same allows you to compare them side by side. On the other hand, the advantage of ordering one now and others later lets you keep track of any changes or new information that may appear on your credit file disclosure.
Online or on the phone
You may request your free credit report online at www.annualcreditreport.com or by phone. Free credit reports requested online are viewable immediately upon authentication of identity. Free credit reports requested by phone will be processed within 15 days of receiving your request. Call (877) 322-8228 to request your credit reports by phone.
8 Practices for Safer Online Computing:
PLEASE NOTE: Burbank City Federal Credit Union will never initiate contact to solicit you for personal information, such as account number, credit/debit card numbers, passwords or PINs. Contact us immediately if you think unauthorized access or fraud has occurred in connection with your Burbank City Federal Credit Union accounts at (800) 622-3328.
Mobile devices, including smartphones and tablets are used to access financial information as much as a home computer or laptop. To ensure the safety of your personal information we recommend you keep your mobile devices with you or in a secured location.
Here are a few tips to keep your device safe:
If you are using a screen reader and are having problems using this website, please call (800) 622-3328 during regular business hours for assistance. Regular business hours are Monday - Thursday 9:00 am - 5:00 pm and Friday 8:00 am - 6:00 pm.